Sesam Street 323b, 4010, Norway
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
UK Buyer PaymentFor UK buyers, we accept cash on collection or delivery; cheque, credit card, BACS (free bank to bank transfer) or PayPal. Payment is requested within 10 days of the sale. Payment must be cleared before the items are collected or delivered.
International Buyer PaymentWe only accept payment by bank / wire transfer for international purchases. We do not accept payment via PayPal or debit/credit card for international purchases. Payment is requested within 10 days of purchase. Payment must be cleared before the items are collected or delivered to our shippers. The advertised price of our items does not include the shipping cost, sales tax, import duty or custom fees. We also offer flexible payment terms, on request, whereby international customers may pay (with interest free) installments over several months / over a layaway period. In order to understand more about international shipping process, please click here.
- The item purchased
- Payment method
- Total invoice amount
- Your name and telephone contact details (we need this in order to deliver the item to you)
- Your delivery address (we need this in order to deliver the item to you)
- Your billing address (if different to the shipping address)
Free 14 Days UK Returns & RefundsA free 14-day “no quibble” returns policy (from the date you receive the item) is available if you are not happy with this item. We will collect the team free of charge from you (we do not charge a return fee/ collection fee). You will be given a full refund, as long as the item is returned to us in the same condition. We will collect returns using our own specialist antique furniture delivery service. We do not accept returns via a courier service (due to the experience of damaged items in transit). This refund policy only applies to deliveries to the UK. We are not able to offer a returns policy on mattresses (for hygienic reasons). Therefore, please ensure you have checked that you are ordering the correct size and specification of mattress, before placing your order.
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